Please read the following terms and conditions carefully. You must not make any booking unless you are 18 years of age or older and understand and agree with the following terms and conditions.
These terms and conditions apply to bookings you make with a Consultant (in-store, over the phone or by email) as well as online bookings made via our website. These terms and conditions govern our relationship with you. Once we accept a booking from you on behalf of a Supplier, you will also have a separate contract with the Supplier, which will be governed by other terms and conditions. It is your responsibility to make yourself aware of those other terms and conditions.
PASSPORTS AND VISAS
All names must be as per your Passport, failure to provide correct names, and a copy of your passport to our business may incur third party fees to change your name, if incorrectly provided. This is your sole responsibility.
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part).
If you are travelling to the United States, please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa).
If you are travelling to the Canada please see http://www.cic.gc.ca/english/visit/eta-start-int.asp for important information regarding compulsory pre-registration for their visa waiver program (“ETA”). Australian passport holders will not be able to enter Canada without a valid ETA (or visa).
Please be aware that many other countries may require visas obtained prior to departure.
We strongly recommend that you take out travel insurance to cover all your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.
We are an authorised representative of Cover-More Travel Insurance, Allianz Global Assistance, and Suresave Travel Insurance. Product Disclosure Statements for travel insurance products are available from our place of business and you should refer to them before purchasing a policy. If you decline travel insurance, you may be required to sign a disclaimer.
Make sure your insurance covers all medical expenses for injury or illness, as well as theft of valuables, damage to baggage, and cancellations or interruptions to flight plans. Fully disclose any pre-existing medical conditions in writing. Failure to do so may nullify all coverage.
Cruise passengers are strongly encouraged to ensure appropriate travel insurance is in place. Medicare benefits are only payable to cruise passengers travelling between two Australian ports, not for journeys between an Australian port and a foreign port, or between two foreign ports. Your travel insurance should cover you for a Medivac at sea circumstance if needed.
If you plan to rely on the travel insurance provided by your credit card, we recommend that you should obtain written confirmation of your coverage before travelling and ensure that you have the details of the policy clearly outlined in writing.
You may be able to obtain travel insurance for yourself and your immediate family or travelling partner under the one policy. Refer to the relevant Product Disclosure Statement as cover varies from policy to policy. Make sure you confirm all details with your insurance provider and receive written confirmation of your policy.
If you extend your overseas travel, make sure you also extend your travel insurance policy.
Where Australians cannot obtain travel insurance to cover their personal circumstances, they should consider the potential financial risks before deciding whether to proceed with planned travel overseas.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
For general information regarding other countries regarding safety alerts and specific advice, we advise you contact the Department of Foreign Affairs website, www.smarttraveller.gov.au. You may also register your travel plans with DFAT so you may be more easily contacted in an emergency.
If you have a booking for a travel product, (including flights, cruise, car hire, accommodation and holiday packages) but you do not show up to check-in, collect the car or otherwise do not avail yourself of such travel product, you will not be entitled to any refund from us.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase. Please contact your consultant for up-to-date prices.
FEES AND SURCHARGES
A variety of fees and surcharges may be payable, including booking or reservation fees, cancellation and amendment fees, credit card merchant fees, insurance claim processing fees or fees for ad-hoc services performed, disbursement fees and consultancy fees for additional work as required. Please ask us for a schedule of our current service fees and charges.
Fees apply additionally if you request us to change or cancel any bookings.
Changes to Domestic/ Trans-Tasman bookings will incur a minimum fee of $33 per passenger per booking in addition to supplier fees.
Cancellations to Domestic/Trans-Tasman bookings will incur a minimum fee of $55 per passenger per booking in addition to supplier charges and fees.
Changes to International Bookings will incur a minimum fee of $75 per person per booking in addition to supplier fees.
Cancellations to International bookings will incur a minimum fee of $300 per person per booking in addition to supplier fees.
We use a sliding scale system for fees charged according to different situations and conditions of your travel bookings for services rendered.
SUPPLIER CHANGE AND CANCELLATION FEES
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. This can take up to 8 weeks in some instances.
DEPOSIT AND FINAL BALANCES
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
CREDIT CARD PAYMENTS
Credit card surcharges will apply when paying by credit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
We accept payment by MasterCard, Visa and American Express.
The Merchant Fee payable will be advised at the time of payment and will reflect the current rate.
PAYMENTS BY INTERNET BANKING
ACCOUNT NAME South Coast Cruise and Travel
BSB NUMBER 012787
ACCOUNT NUMBER 198906085
REFERENCE Please either use your surname or contact phone number
Once payment has been made please email a copy of the remittance to your consultant.
Please note that cheque payments (including bank cheques) require about 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued.
There may also be a local tax charged at some airports.
Some cities charge local taxes, payable direct at your hotel.
Our booking and advisory services come with a guarantee that:
• they will be provided with due care and skill;
• they will be reasonably fit for the specified purpose;
• they can reasonably be expected to achieve the desired result; and
• they will be provided within a reasonable time.
If we fail to meet any of these guarantees, you have rights under Australian Consumer Law.
We act as an agent for and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
To the extent permitted by law, neither South Coast Cruise and Travel, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Please liaise with your consultant or call us on 1300 136 044 regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. Special requests will be passed on to the Third-Party travel provider but cannot be guaranteed.
When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use.
All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel.
As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).
Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly prior to your scheduled departure if you wish to add or increase your check-in baggage limit. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not prearranged. Check-in baggage fees are non-refundable once purchased.
We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.
SUMMARY OF OBLIGATIONS
Before making a booking, it is important that you meet the following requirements:
- You are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
- You have read our terms and conditions and if booking for third parties warrant that you have their authority to do so and have conveyed these terms and conditions to them. You agree to indemnify us and the Supplier against any claims from third parties who have not in fact been properly informed.
- You have read the terms and conditions of any applicable Suppliers and agree to be bound by those.
- You are responsible for checking the accuracy of all documents provided to you.
- You are responsible for contacting the airline at least 72 hours prior to travel to reconfirm your booking.
- You warrant and acknowledge that you have accessed the Smarttraveller website for any specific information in relation to your intended destination.
- You accept that Passport / visa and other required identification documents are your responsibility.
"we" and "us" means South Coast Cruise & Travel, and where the context permits, its employees, its member agents and employees of its member agents.
"Consultant” means an employee of South Coast Cruise & Travel or its member agents, with authority to book Products.
“you” means a person who makes a booking for a Product promoted by us on this website, or elsewhere.
“your Consultant” means the particular Consultant or Consultants with whom you negotiate the booking of a Product.
"Supplier” means a third party company or person who provides Products, including a wholesaler of such Products.
"Product" means travel and holiday related products and services including accommodation, leisure activities and various forms of transport, including packaged combinations thereof.
“Travel documents” means any document (whether in electronic form or otherwise) used to confirm an arrangement with a Supplier, including (without limitation) airline tickets, hotel vouchers and tour vouchers.